Delete my data
Last updated 7 September 2026
You can remove your data from Oshan at any time. There are three levels, depending on how much you want gone.
1. Disconnect one account
Removes our access to a single connected service — Facebook, Instagram, LinkedIn, Google, HubSpot, WordPress or a chat tool — and deletes the stored credentials for it immediately.
- Sign in and open Website Settings, Integrations.
- Find the service and choose Disconnect.
The access and refresh tokens for that service are deleted straight away and we stop making requests on your behalf. Data already collected from it — for example past post metrics — stays until you delete the website or the account.
You can also revoke our access from the platform’s own settings: Facebook and Instagram under Settings, Business integrations; Google under your Google Account’s Third-party access; LinkedIn under Settings, Permitted services.
2. Delete a website
Removes one website and everything gathered about it — scans, issues, keyword history, content, social posts and their metrics.
- Open Organization, Websites.
- Select the website and choose Delete.
3. Delete your whole account
Removes your user record, your organisation, every website in it, and all connected credentials.
- Email privacy@blueoshan.com from the address on the account, with the subject Delete my account.
- We confirm within 5 working days and complete the erasure within 30 days.
If you have lost access to the account email, write to us anyway and we will verify ownership another way before deleting anything — we would rather be slow than delete the wrong account.
What we keep, and why
After deletion we retain only what we are legally required to: invoices and payment records for accounting and tax. These contain your billing details and the amounts paid, and no content, analytics or credentials. They are kept for the period the law requires and then erased.
Backups are cycled out on a rolling basis, so a deleted record may persist in an encrypted backup for a short period after erasure. It is not restored into the live service.
Data we hold on behalf of your customers
Where the service has stored public comments or mentions from your social channels, those are deleted with the website they belong to. If a person asks you to remove a comment of theirs held in Oshan, deleting it on the platform and re-syncing will remove it here, or write to us and we will do it directly.
Questions
privacy@blueoshan.com. See also our Privacy Policy.